Your store’s daily work, handled.
Tavelin puts two trained people on your online store: a main assistant for customer emails, order follow-ups and product uploads, and a cover assistant so the work never stops.
About 20 minutes by video. Pick a time that suits you.What we take off your plate
The jobs that eat an owner’s week, done by trained people who follow your policies and your tone.
Customer support
We answer emails, chats and DMs in your voice, using your policies and a library of ready answers for the questions customers ask most.
Orders and follow-up
We check order status, chase couriers and suppliers, and prepare returns and exchanges for your approval.
Product uploads and catalogue
New products, descriptions, size charts, tags and collections. Drafts are written with AI tools and a person checks every one.
Daily and weekly reporting
An end-of-day note, plus a weekly report of hours used, messages handled, reply times and the questions customers ask most.
| Service | What it covers | Availability |
|---|---|---|
| Admin and back-office | Spreadsheets, data entry, inbox and file organising, scheduling, invoice data preparation | In your hours |
| Research | Suppliers, couriers, competitor prices and product ideas | In your hours |
| Social media admin | Scheduling posts you have approved, replying to comments and DMs | In your hours |
| AI-assisted workflow | We draft with AI, a person checks everything, and we can set up AI tools for you | In your hours |
| Multi-channel listings | Keeping products and stock consistent across Shopify, Etsy, Amazon and TikTok Shop | On request |
| New-store setup | First catalogue, draft shipping and returns pages for your approval, shared inbox, FAQ and reply templates | On request |
Not included: ads, website design, accounting or legal advice, phone support, and access to your payment or bank accounts.
Two people on your account, so work never stops
Every client gets a main assistant who learns your store day to day, and a cover assistant trained on the same written guide.
- If your main assistant is away or on leave, the cover assistant steps in the same working day.
- On larger plans the two share the workload, so busy days don’t pile up.
- Both follow your policies, your tone and the same limited-access rules.
- You always know who is handling what, because both appear in your daily report.
How it works
A free intro call
About 20 minutes by video. We list the tasks that take your time and estimate the hours they need.
A sample task
We do one small piece of real work, about an hour, such as uploading 10 products, so you can judge the quality first.
Choose a plan and pay securely
Pick your plan, accept the short terms, and pay by card or PayPal.
Two-week trial
Your two assistants start. Leave within 14 days and you pay only for hours used.
Plans
Choose the hours you need. You can change plan at the start of any month.
| Plan | Time each day | Hours a month | Price a month | Choose |
|---|---|---|---|---|
| Starter Good first step | 1 hour | 20 | $349 | |
| Growth | 3 hours | 60 | $899 | |
| Pro | 5 hours | 100 | $1,349 | |
| Plus | 6 hours | 120 | $1,599 | |
| Premium | 7 hours | 140 | $1,799 | |
| Full day | 8 hours, a full working day | 160 | $1,999 |
In every plan
- A main assistant and a cover assistant on your account
- An end-of-day note and a weekly report
- Limited-access privacy rules
- A two-week trial, then 30 days’ notice to cancel
How payment works
- Choose a plan, accept the short terms, then pay by card or PayPal
- Payment opens PayPal’s secure page. Card details are never typed on this site
- You receive a receipt by email, billed monthly in advance
Prices are in US dollars. Extra hours are $17 each. Unused hours expire at the end of the month.
Your customers’ data stays protected
You hand over daily work, not the keys to your business. Here is how we keep access small.
- Limited accessTeam members use their own staff accounts with only the permissions the work needs. We never ask for your main password.
- Confidentiality agreementsEvery team member signs one before they start.
- Your data stays in your systemsWe work inside your store and tools, and we don’t keep customer lists.
- Access removed when work endsThe same day, every time.
- Honest about limitsThese steps greatly reduce risk. No system is perfect, and we will tell you plainly what we can and can’t promise.
Built so founders can get back to building
Great brands are not built from inside an inbox. Every hour spent chasing tracking numbers, answering the same sizing question or fixing product pages is an hour taken from the work only you can do: the designs, the partnerships, the big ideas.
Tavelin exists to carry that daily weight. We put two trained people on your account, give them your policies and your voice, and report back every day, so you can see the work and stay in control.
Your brand has more room to grow than your day has hours. Let us hold the rest.
Led by Parth Aggarwal, founder. Our team is based in India.
Questions owners ask
Do you use AI?
Yes, to draft replies and product descriptions faster. A trained person checks every message before it is sent, handles the difficult cases, and answers to you.
What happens on the intro call?
You pick a time on our booking page and receive a video link by email. The call takes about 20 minutes. We ask what takes most of your week, estimate the hours, and tell you honestly whether we can help. There is no obligation.
Why two people on my account?
A main assistant learns your store day to day. A cover assistant is trained on the same written guide, so if the main assistant is away or on leave, work continues the same working day.
How do I pay, and is it secure?
Choose a plan, accept the short terms, and pay by card or PayPal, monthly in advance. Payment happens on PayPal’s own secure page, so your card details are never typed on this website. You receive a receipt by email.
Who will I deal with?
The founder handles price, scope and any problems. Your two assistants handle the daily tasks.
What about time zones?
Our team is based in India. We agree overlap hours with you before we start, and much of the work happens while you are offline.
Can I cancel?
Yes. Each plan starts with a two-week trial in which you pay only for hours used if you leave. After that, you give 30 days’ notice.
Ready to get your hours back?
Tell us what takes most of your week. We will tell you honestly whether we can help.
Or write to hello@tavelinops.com